BVAS.Pro FAQ
General Questions
BVAS.Pro provides specialized bilingual virtual assistant services designed to streamline your operations, boost your productivity, and drive growth in your real estate business. We offer support to independent agents, teams, and brokerages.
BVAS.Pro offers a range of services, including administrative support, client engagement and communication, and business growth support. This includes tasks like: Back-office and admin support (data entry, document management, CRM/IDX management). Client engagement and communication (lead follow-up, listing support, vendor outreach). Business growth and support (contract drafting, workflow automation, CRM onboarding).
A virtual assistant can help you by: Reclaiming your time and reducing administrative burdens, enhancing efficiency and streamlining operations, increasing lead generation and improving client communication, providing advanced tools and automation to elevate your marketing efforts, offering full-scale support to maximize your reach and streamline workflows, optimizing team performance, and enhancing online visibility.
Pricing and Service Tiers
We offer tiered pricing plans designed to match your current workload and future goals. Pricing varies based on the services included and the level of support provided.
Credits are our service currency. Each credit covers one hour of virtual assistant time (or equivalent automation/tech work). You simply choose a plan with the right number of credits, and we handle the rest, no detailed time-tracking required. Redeem credits for admin support, CRM updates, marketing tasks, transaction coordination, and more, all managed seamlessly by our VAs and integrated tech.
-Starter: Credits 500/month
-Essentials: Credits 1000/month
-Advanced: Credits 1500/month
-AgentPro: Credits 2000/month
-AgentElite+: Custom Credits (tailored to your needs)
This is our highest-level concierge package, designed for top-producing agents ready to fully offload their operations. It includes every available feature, priority support, a fully customized tech & marketing stack, and Client Care Management Team access. You’ll also get White Glove Priority Client Care Support, a dedicated VoIP phone line with power dialer, a fully tailored tech stack aligned with your business model, full access to the custom-designed, high-end CMA presentation platform, and advanced contract and transaction software.
Yes, a one-time activation fee, equal to the monthly fee, will be charged at the start of service.
From time to time we offer promotional offers.
Support is available via all channels: Email, Phone, Text, WhatsApp, Automated, etc.
Each tier includes a dedicated onboarding process, with higher tiers including more in-depth training. Getting started is fast and streamlined, especially for core services. For higher-tier, complex services, onboarding can be more extensive, potentially taking up to a month to finalize.
Our VAs are professionally trained by a 22-year experienced licensed real estate professional to handle the RE-specific tasks with cutting-edge tech platforms that are RE-specific.
Professionally trained, bilingual virtual assistants with real estate experience, smart file/document setup using cloud storage, and seamless integration with real estate-specific CRMs, tools, and automation suites.
Timely lead follow-up, qualification, and appointment coordination, listing setup support, vendor outreach, and scheduling help, and optional VoIP line with branded voicemail and live call routing (AgentPro tier and above).
Contract drafting assistance and documentation prep, custom workflows to match your business processes and local compliance, and CRM onboarding, optimization, and transaction system support.
Data and Contracts
The Client retains full ownership of contacts, leads, and documents managed under this Agreement.
Upon termination, the Service Provider will facilitate the prompt transfer of data and information, and the Client is responsible for any costs related to extensive data requests. For complete details, please review our Terms and Conditions.
Both parties commit to maintaining strict confidentiality regarding sensitive business information exchanged during the course of this Agreement. For more information, please review our Terms and Conditions about confidentiality of data and business processes and services.
Contracts are for one year and are renewable at the then-current pricing. For more details, please refer to our Terms and Conditions.
Reporting and Liability
Yes, monthly reports and performance overviews are available on the client dashboard. Higher tier reviews are available upon request.
The Service Provider’s liability shall be limited to direct damages and shall not exceed the monthly fee paid by the Client for the specific month during which damages arose.
