{"id":6959,"date":"2025-12-08T22:47:06","date_gmt":"2025-12-08T22:47:06","guid":{"rendered":"https:\/\/bvas.pro\/?page_id=6959"},"modified":"2026-02-15T20:03:58","modified_gmt":"2026-02-15T20:03:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/bvas.pro\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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BVAS.Pro FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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General Questions<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What is BVAS.Pro?<\/span><\/i><\/span><\/i><\/span><\/div>

BVAS.Pro provides specialized bilingual virtual assistant services designed to streamline your operations, boost your productivity, and drive growth in your real estate business. We offer support to independent agents, teams, and brokerages.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What services does BVAS.Pro offer?<\/span><\/i><\/span><\/i><\/span><\/div>

BVAS.Pro offers a range of services, including administrative support, client engagement and communication, and business growth support. This includes tasks like: Back-office and admin support (data entry, document management, CRM\/IDX management). Client engagement and communication (lead follow-up, listing support, vendor outreach). Business growth and support (contract drafting, workflow automation, CRM onboarding).<\/p><\/div>\n\t\t\t\t\t<\/div>

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How can a virtual assistant help my real estate business?<\/span><\/i><\/span><\/i><\/span><\/div>

A virtual assistant can help you by: Reclaiming your time and reducing administrative burdens, enhancing efficiency and streamlining operations, increasing lead generation and improving client communication, providing advanced tools and automation to elevate your marketing efforts, offering full-scale support to maximize your reach and streamline workflows, optimizing team performance, and enhancing online visibility.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Will BVAS work with my current CRM or tech stack?<\/span><\/i><\/span><\/i><\/span><\/div>

BVAS evaluates compatibility during onboarding. When direct integrations are available, we connect your existing tools. If a system cannot be directly integrated, we help plan and support a smooth transition to a fully compatible solution within the BVAS ecosystem.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Pricing and Service Tiers<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How does your pricing structure work?<\/span><\/i><\/span><\/i><\/span><\/div>

We offer tiered pricing plans designed to match your current workload and future goals. Pricing varies based on the services included and the level of support provided.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What are \u201cCredits\u201d?<\/span><\/i><\/span><\/i><\/span><\/div>

Credits are our service currency. Each credit covers one hour of virtual assistant time (or equivalent automation\/tech work). You simply choose a plan with the right number of credits, and we handle the rest, no detailed time-tracking required. Redeem credits for admin support, CRM updates, marketing tasks, transaction coordination, and more, all managed seamlessly by our VAs and integrated tech.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What are the Solo Agent tiers and their pricing?<\/span><\/i><\/span><\/i><\/span><\/div>

-Starter: Credits 500\/month
-Essentials: Credits 1000\/month
-Advanced: Credits 1500\/month
-AgentPro: Credits 2000\/month
-AgentElite+: Custom Credits (tailored to your needs)<\/p><\/div>\n\t\t\t\t\t<\/div>

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What is included in the AgentElite+ tier?<\/span><\/i><\/span><\/i><\/span><\/div>

This is our highest-level concierge package, designed for top-producing agents ready to fully offload their operations. It includes every available feature, priority support, a fully customized tech & marketing stack, and Client Care Management Team access. You\u2019ll also get White Glove Priority Client Care Support, a dedicated VoIP phone line with power dialer, a fully tailored tech stack aligned with your business model, full access to the custom-designed, high-end CMA presentation platform, and advanced contract and transaction software.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Is there an activation fee?<\/span><\/i><\/span><\/i><\/span><\/div>

Yes, a one-time activation fee, equal to the monthly fee, will be charged at the start of service.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Do you offer any discounts?<\/span><\/i><\/span><\/i><\/span><\/div>

From time to time we offer promotional offers.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What kind of support is provided?<\/span><\/i><\/span><\/i><\/span><\/div>

Support is available via all channels: Email, Phone, Text, WhatsApp, Automated, etc.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What about onboarding?<\/span><\/i><\/span><\/i><\/span><\/div>

Each tier includes a dedicated onboarding process, with higher tiers including more in-depth training. Getting started is fast and streamlined, especially for core services. For higher-tier, complex services, onboarding can be more extensive, potentially taking up to a month to finalize.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Are the virtual assistants trained?<\/span><\/i><\/span><\/i><\/span><\/div>

Our VAs are professionally trained by a 22-year experienced licensed real estate professional to handle the RE-specific tasks with cutting-edge tech platforms that are RE-specific.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What does the back-office support include?<\/span><\/i><\/span><\/i><\/span><\/div>

Professionally trained, bilingual virtual assistants with real estate experience, smart file\/document setup using cloud storage, and seamless integration with real estate-specific CRMs, tools, and automation suites.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What about client engagement and communication support?<\/span><\/i><\/span><\/i><\/span><\/div>

Timely lead follow-up, qualification, and appointment coordination, listing setup support, vendor outreach, and scheduling help, and optional VoIP line with branded voicemail and live call routing (AgentPro tier and above).<\/p><\/div>\n\t\t\t\t\t<\/div>

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What business growth and support services are offered?<\/span><\/i><\/span><\/i><\/span><\/div>

Contract drafting assistance and documentation prep, custom workflows to match your business processes and local compliance, and CRM onboarding, optimization, and transaction system support.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Data and Contracts<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Who owns the data?<\/span><\/i><\/span><\/i><\/span><\/div>

The Client retains full ownership of contacts, leads, and documents managed under this Agreement.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What happens to my data upon termination?<\/span><\/i><\/span><\/i><\/span><\/div>

Upon termination, the Service Provider will facilitate the prompt transfer of data and information, and the Client is responsible for any costs related to extensive data requests. For complete details, please review our Terms and Conditions<\/a>.<\/em><\/p><\/div>\n\t\t\t\t\t<\/div>

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How do you ensure confidentiality?<\/span><\/i><\/span><\/i><\/span><\/div>

Both parties commit to maintaining strict confidentiality regarding sensitive business information exchanged during the course of this Agreement. For more information, please review our Terms and Conditions<\/em><\/a> about confidentiality of data and business processes and services.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What are the contract terms?<\/span><\/i><\/span><\/i><\/span><\/div>

Contracts are for one year and are renewable at the then-current pricing. For more details, please refer to our Terms and Conditions<\/a>.<\/em><\/p><\/div>\n\t\t\t\t\t<\/div>

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What is required from me during onboarding?<\/span><\/i><\/span><\/i><\/span><\/div>

Clients must provide access credentials (CRM, email, calendars, phone systems, and other required tools) and attend scheduled onboarding sessions. Deployment timelines depend on timely access and participation. Delays caused by lack of access or availability are not the responsibility of BVAS.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Reporting and Liability<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Will I receive reports on performance?<\/span><\/i><\/span><\/i><\/span><\/div>

Yes, monthly reports and performance overviews are available on the client dashboard. Higher tier reviews are available upon request.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What is the limitation of liability?<\/span><\/i><\/span><\/i><\/span><\/div>

The Service Provider\u2019s liability shall be limited to direct damages and shall not exceed the monthly fee paid by the Client for the specific month during which damages arose.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Is BVAS responsible for third-party platform issues?<\/span><\/i><\/span><\/i><\/span><\/div>

BVAS may coordinate with third-party providers to troubleshoot integrations; however, we do not control or guarantee the performance, uptime, or policies of external systems. BVAS is not liable for issues arising from third-party platforms beyond our control.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\tMen\u00fa<\/span>\n\t\t\t\t\t
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