Data Protection

Protecting Client Data Is Core to How We Operate

BVAS.Pro is built to help real estate professionals run lead management, admin operations, and automation through the BVAS System and supported tools. Because our work often involves client CRM records, lead data, and transaction-related documentation, we take practical, security-first steps to protect information entrusted to us. (BVAS.Pro)

This page explains how data is handled while delivering services such as CRM support, lead workflows, communication workflows, and automation. (BVAS.Pro)

1) Roles and Responsibility

The Client control the purpose and content of the data you provide (for example: CRM contacts/leads, pipeline stages, messages, and documents).

BVAS.Pro processes data to perform the services you activate and to support your account and workflows.

2) Data We May Process

Depending on your plan and what you activate in the BVAS System, BVAS.Pro may process:

  • Account data: name, email, phone, business info, billing status.
  • Lead/CRM data: contact details, lead source, notes, tags, stages, appointment information.
  • Communication data: messages sent/received through connected inboxes (SMS/email), call routing/phone line activity, scheduling details. (BVAS.Pro)
  • Operational documents: drafts, templates, files you upload or request (examples: document drafting, cloud file organization). (BVAS.Pro)
  • Automation data: workflow triggers, pipeline rules, campaign logic, and system activity logs related to execution of automations. (BVAS.Pro)

3) How We Use Data

We use Client data only as needed to:

  • Deliver the services included in your plan and any activated modules.
  • Manage your CRM operations and automation workflows as requested. (BVAS.Pro)
  • Provide bilingual Virtual assistant team support when part of your plan scope. (BVAS.Pro)
  • Maintain and improve reliability of the BVAS System (monitoring, troubleshooting, performance).

4) Security Practices

We apply reasonable administrative, technical, and organizational safeguards designed to protect data from unauthorized access, loss, misuse, alteration, or disclosure. Safeguards may include:

  • Access controls: role-based access and least-privilege principles.
  • Credential handling: secure internal handling practices; we recommend Clients enable MFA wherever available.
  • Secure transmission: encrypted connections where supported by our systems and vendors (e.g., HTTPS/TLS).
  • Operational security: internal process controls and training aligned with data-handling needs.
  • Service continuity: practices intended to reduce downtime and protect availability.

No system can be guaranteed 100% secure, but we take data protection seriously and continuously improve controls as our services evolve.

5) Subprocessors and Third-Party Tools

To deliver BVAS.Pro services, we may use third-party platforms (for example, CRM tools, messaging providers, calendar tools, file storage tools, and automation/integration services). When these tools process Client data, they do so under their own terms and security practices.

If you need a list of the primary tools used for your account, request it from support.

6) Data Retention and Deletion

We retain data only for as long as needed to:

  • Provide active services,
  • Maintain required operational records,
  • Meet legal, billing, or dispute-resolution needs.

If you terminate services and request data deletion, we will take commercially reasonable steps to delete or de-identify Client data within a reasonable timeframe, subject to legal or operational requirements.

7) Client Responsibilities (Important)

Because BVAS.Pro often works inside Client-owned systems, Clients are responsible for:

  • Ensuring they have the right to share the data they provide (including lead lists).
  • Obtaining appropriate permissions/consents for marketing, SMS/email outreach, and recordkeeping where required.
  • Maintaining secure passwords, enabling MFA where possible, and limiting access to authorized users.
  • Confirming that requested actions comply with applicable laws and brokerage/MLS rules.

8) Incident Response

If we become aware of a security incident that impacts Client data under our control, we will take steps to investigate, mitigate, and provide notice consistent with applicable requirements and the nature of the incident.

9) Contact

For data protection questions or requests (access, correction, deletion, or tool/subprocessor info), contact:

BVAS.Pro
Phone: (833) 856-8486
Email: Info@BVAS.Pro (BVAS.Pro)

10) Related Policies

For additional information, refer to BVAS.Pro’s Privacy Policy and Terms of Service (linked in the website footer). (BVAS.Pro)

If you paste your boss’s exact “Data-Protection” paragraph/requirements (even if messy), I can tighten this into the exact tone/style used across BVAS.Pro and match the site’s formatting sections.

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